Terms and Conditions of Use

RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site, that read and accept the following Terms and Conditions that are written below . The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, collected, sent or presented by a third website and in this case they would be subject to their own Terms and Conditions. In some cases, to purchase a product, it will be necessary to register by the user, with the entry of reliable personal data and definition of a password.
The user can choose and change the password for their account administration access at any time, if you have registered and that is necessary for the purchase of any of our products. Mercaexpress.es does not assume responsibility in the event that it gives said password to third parties.
All purchases and transactions carried out through this website are subject to a process confirmation and verification, which could include verification of the stock and product availability, validation of the payment method, invoice validation (if any) and compliance with the conditions required by the selected payment method. In some cases, verification by email may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.

LICENSE

Company details:

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the identifying data of the company are set out below.

Name / Company Name: YM SPAIN SERVIFOOD, SL

CIF: B66672197

Registered Office: Calle Santa Margarida de Boada Vell, 7-9, nave 6
08148 – Barcelona
Registered in the Mercantile Registry of Barcelona. Volume 45152, Folio: 186, Sheet: 478510 – Inscription: 1st

Email address: info@mercaexpress.es

YMFOOD through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or influence negatively on them. The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age”.

SALES POLICY
The purpose of this document is to establish the General Conditions of Sale and returns of the online sales website mercaexpress.es.

Identity of the parties:

The general conditions of sale described below (hereinafter General Conditions of Sale), exclusively govern the contractual relations between every user of the mercaexpress.es website (hereinafter referred to as “User” or “You”) and the seller, which is YM SPAIN SERVIFOOD, SL (hereinafter called YMFOOD).

Placing your order:

It is an essential requirement to be of legal age to be able to make a purchase at mercaexpress.es.

It is an essential requirement that you provide us with at least one mobile or landline contact telephone number and an email address when registering.

The means of contact that we will use to send you notifications about your order will be mainly email, although sometimes we can also use the telephone.

If we accept your order, you will receive in your email previously provided in your user account, our acceptance by issuing an Order Confirmation. This Order Confirmation will be effective from its shipment. If, on the contrary, we cannot accept your Order, we will try to contact you by email, telephone.

Availability.

Availability of the products: YMFOOD will do everything possible to please all its customers in the demand for the products. But all product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products for quality and value equal or superior that you can order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.

Delivery

YMFOOD undertakes to deliver the products in perfect condition to the delivery address that you indicate in the order form.

You can request delivery of the items, to another address and to a different natural person than the one who signed the order, as long as the delivery address is located in Spain.

Orders will not be delivered to PO boxes.

In order to optimize delivery, we would appreciate it if you indicate an address where the order can be delivered within normal business hours.

YMFOOD ships through leading courier companies in the sector.

The merchandise will be delivered to the address designated by you. In the absence of the recipient, at the time of delivery, a receipt will be left indicating how to proceed to arrange a new delivery.

YMFOOD reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and as long as it does not entail a manifest damage to the client. In general, when the weight or dimensions of the order exceed the maximums established by the usual carrier, we will contact you to inform you of the carrier to use and the specific deadlines in that case.

The postage derived from the shipments of the items purchased will be reflected at the final time of purchase and will depend on the method chosen, and the place of destination. These conditions may be modified.

For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the delivery address agreed.

Delivery times:

Delivery times depend on the selected carrier, and will always have a preparation time for it. If it is necessary to modify these conditions due to the special nature of the order, we will contact you to inform you of the specific deadlines, generally they will be 24 to 48 hours.

If for any reason we cannot meet the estimated delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid out. Bear in mind in any case that as a general rule we do not deliver on Saturdays or Sundays.

Impossibility of delivery:

We reserve the right to withdraw any product from our website at any time and / or to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.

We will not be responsible to you or to any third party for the fact of removing any product from our website “mercaexpress.es”, regardless of whether said product has been sold or not, removing or modifying any material or content from the website, or for refusing to process an order once we have sent you the Order Confirmation.

SHIPPING RATES
Shipping prices will be reflected at the end of the order, including VAT, applicable on the day of the order. The price will depend on the geographical area.

The PRICE OF THE PRODUCTS will be the one that appears on the website. The price is expressed with taxes included, as these taxes are fixed on the date of acceptance of the offer. The price must be paid in full at the time of purchase.

YMFOOD reserves the right to modify the sale prices that appear in mercaexpress.es at any time, but the articles will be invoiced based on the rates in force at the time the order is registered subject to availability. on that date.

PAYMENT METHODS
The payment of the orders can be made according to what is stated in the payment methods

RETURNS
Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract and within a period of no more than 24 hours, you must contact us immediately by means of our email info@mercaexpress.es, providing the product data as well as the damage it suffers, in some cases we will ask you to send us a photo of the damage.

Once the notification is received in YMFOOD we will contact you to inform you about how you should proceed, and by which courier agency you should do it, as a general rule these are the steps to follow:

You must return the product to the address indicated on the invoice that you will receive by mail, providing us with the following information:

Personal Data

Your e-mail address
Order number
Reason for return
Order receipt date
Return date

Please return the item using its original packaging in addition to the instructions, documentation and packaging that may accompany it.

Once the merchandise to be returned has been received, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the return or compensation is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and we will send you an email confirming that the return or replacement of the non-compliant item is proceeding.

In the event that the product (s) cannot be replaced, the amounts paid for those products that are returned, due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred for deliver the item and the costs you would have incurred to return it to us.

Returns and partial cancellations will give rise to partial refunds, of the total amount paid for the entire order. Transportation, refund and gift packaging costs will not be returned if the return is partial.

The refund will be made on the same credit card that was used to pay for the purchase.

If you have any questions, you can contact us through our email info@mercaexpress.es.

The rights recognized by current legislation are safeguarded.

The item to be returned must be properly packaged for its return. The packaging must be in perfect condition.

For any question or request for information, you can contact Customer Service either by email at info@mercaexpress.es.

Responsibility and disclaimer

The photographs and the reproduced texts that present the products offered are merely informative.

The responsibility of YM FOOD, in relation to any product purchased in “mercaexpress.es” will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have occurred place, when all the necessary precautions have been taken in the presentation of the products.

Subject to the provisions of the preceding paragraphs, the responsibility of YMFOOD, by virtue of these general conditions, may not exceed an amount equal to the sums paid after the transaction that is at the origin of said responsibility, be it whatever the cause or the form of the action in question.

YMFOOD cannot be held responsible for the breach of the contract signed in the event of depletion of stocks or unavailability of the product, due to force majeure, interruption of activity or total or partial strike, especially, of services postal and means of transport or communications, floods or fire.

CANCELLATIONS
Once the order is placed, you do not have the right to cancel the order of any item purchased on mercaexpress.es.

In the event of a dispute, the client may first contact YMFOOD to reach an amicable resolution.

These General Conditions are governed by Spanish Law. The parties submit, at their discretion, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Barcelona.

YMFOOD reserves the rights to change or modify these terms without prior notice.