See here some frequently asked questions about mercaexpress.

Payments

What kind of payments are accepted?
The types of payment accepted are the following:

  • Bank card
  • Transfer
  • PayPal
Is VAT included?

VAT is not included in the price indicated in the store.

Shipping

Shipping price

We have logistics warehouses throughout Spain, if you tell us where you want the product we will make a tight budget

The prices that are reflected at the end of the order are referred to our warehouse in Barcelona.

We have an agreement with the transport company SERTRANS. The shipping price will depend on the destination area and the number of pallets in the order. In the following link you can consult all the prices. PORT CONSULTATION

We offer the possibility that the client can come to pick up the order at the ship, in which case no postage will be charged, in this case you can indicate it before making the payment of the order.

How long does the shipment take?

If the products are in stock, normally the order preparation and shipping takes place between 24 and 48 hours, also depending on the destination area.

Otherwise, the time of receipt of the merchandise would be communicated.

Are shipments made to Ceuta, Melilla, Canarias, Tenerife and Baleares?

Yes, we have the possibility of sending merchandise to these national areas although the time of receipt of the order may vary.

Incidents

Do you have a customer service?

We have a customer service department where you can ask any question or claim that you consider appropriate. The customer service telephone number is: +34 678 002 108

Are returns allowed?

We do accept returns if the product is defective. The customer has a period of 24 hours to contact customer service in reference to claims, if after this time there is no communication in this regard, it will be assumed that the order is correct. 

How can I contact with you?

CONTACT:

Address: 

Carrer Santa Margarida de Boada Vell, 7, 08184 Palau-solità i Plegamans, Barcelona

Phone: 678 002 108

Mail: info@mercaexpress.es

You can also contact us through the forms on our website.

We will respond to you as soon as possible.

Products

Are they authentic products?

All brands of our products are authentic. Each pallet has a traceability label to give security to all our customers.

Our project

Who is behind the page?

With the name of YMFOOD we are working in the sector of distribution of beverages, food and supermarket products since 1990.

We offer great deals to our trusted customers and we serve our products very quickly.

How did the idea come about?

Due to the increase in the activity of our company and to provide greater facilities and better tools to our clients, we thought we had to make the leap to the digital world and thus modernize our processes.

Who are the partners that support the project?

We work with leading brands in the world of food and beverages.

We have a transport agreement with the SERTRANS company.

The design and programming of the website, as well as online marketing, is carried out by qreativex.com

For any question you want to ask us, you can use the following form

Have we not resolved your doubts? Send us a message!

For any other question, please write to us at info@mercaexpress.es or call us at +34 678 002 108

022032051 041